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Strengthening Customer Loyalty Through Intimacy and Passion: Roles of Customer–Firm Affection and Customer–Staff Relationships in Services

contributor authorChi Kin (Bennett) Yim
contributor authorDavid K Tse
contributor authorKimmy Wa Chan
date accessioned2020-03-13T03:34:19Z
date available2020-03-13T03:34:19Z
date issued2008
identifier otherhKCg7Eon6XxPCUJKcoVKTuoitqtH7stnhT0hu8j4V6QNi4RfBE.pdf
identifier urihttps://libsearch.um.ac.ir:443/fum/handle/fum/1192662?show=full
formatgeneral
languageEnglish
titleStrengthening Customer Loyalty Through Intimacy and Passion: Roles of Customer–Firm Affection and Customer–Staff Relationships in Services
typeJournal Paper
contenttypeFulltext
contenttypeFulltext
identifier padid8641523
identifier doi10.1509/jmkr.45.6.741
journal titleJournal of Marketing Research
coverageAcademic
pages741-756
journal volume45
journal issue6
filesize351624
citations1


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