Effective management performance a competency-based perspective

Abstract

The uncertainty and unpredictability of future events has stimulated interests in<br><br>research on the nature and characteristics of changes and trends that will be<br><br>likely to drive competitive performance in the future. Many prominent scholars,<br><br>including Toffler, Drucker, Handy and Naisbitt, have attempted and identified<br><br>key drivers of change in the 21st century. The study reviews the current schools<br><br>of thought in futures studies and major business forecasts in order to highlight<br><br>the key areas of change in business environment and management. A survey<br><br>questionnaire was designed and administered to determine the perceptions of<br><br>managers about managerial competencies and effective managerial<br><br>performance. The findings revealed that managers’ performance in the coming<br><br>decade is primarily measured against the quality of their relationships with<br><br>customers, followed by communication, team-building, goal accomplishment<br><br>competencies. Effective management performance is essentially linked to<br><br>managers’ ability to manage relationships, processes and time.