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contributor authorDiao, Yixin
contributor authorLam, Linh
contributor authorShwartz, Larisa
contributor authorNorthcutt, David
date accessioned2020-03-13T00:32:46Z
date available2020-03-13T00:32:46Z
date issued2014
identifier issn1932-4537
identifier other6979254.pdf
identifier urihttps://libsearch.um.ac.ir:443/fum/handle/fum/1150584?locale-attribute=fa&show=full
formatgeneral
languageEnglish
publisherIEEE
titleModeling the Impact of Service Level Agreements During Service Engagement
typeJournal Paper
contenttypeMetadata Only
identifier padid8334025
subject keywordsDP management
subject keywordscontracts
subject keywordsoutsourcing
subject keywordsqueueing theory
subject keywordsIT service delivery environment
subject keywordsIT service management
subject keywordsIT strategic outsourcing
subject keywordsSLA delivery
subject keywordsSLA impact estimation
subject keywordsSLA negotiation
subject keywordsapproximation techniques
subject keywordsoptimization model
subject keywordsqueueing-model-based approaches
subject keywordsservice delivery complexity
subject keywordsservice delivery cost prediction
subject keywordsservice engagement
subject keywordsservice level agreement delivery
subject keywordsservice level agreement impact modeling
subject keywordsservice modeling data
subject keywordsservice stability conditions
subject keywordsservice-level cons
identifier doi10.1109/TNSM.2014.2378779
journal titleNetwork and Service Management, IEEE Transactions on
journal volume11
journal issue4
filesize549834
citations0


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