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نمایش تعداد 1-10 از 10

Developing an eService Strategy

نوع: Journal Paper

نویسنده : Chris Voss

ناشر: John Wiley and Sons

سال: 2000

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The impacts of e-service quality on customer behaviour in multi-channel e-services

نوع: Journal Paper

نویسنده : Rui Sousa; Chris Voss

سال: 2012

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Customer orientation and innovation: A comparative study of manufacturing and service firms

نوع: Journal Paper

نویسنده : Qiang Wang; Xiande Zhao; Chris Voss

سال: 2016

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Customer orientation and innovation: A comparative study of manufacturing and service firms

نوع: Journal Paper

نویسنده : Qiang Wang; Xiande Zhao; Chris Voss

سال: 2016

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Customer orientation and innovation: A comparative study of manufacturing and service firms

نوع: Journal Paper

نویسنده : Qiang Wang; Xiande Zhao; Chris Voss

سال: 2015

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Managerial choice and performance in service management—a comparison of private sector organizations with further education colleges

نوع: Journal Paper

نویسنده : Chris Voss; Nikos Tsikriktsis; Benjamin Funk; David Yarrow; Jane Owen

سال: 2005

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Experience, Service Operations Strategy, and Services as Destinations: Foundations and Exploratory Investigation

نوع: Journal Paper

نویسنده : Chris Voss; Aleda V. Roth; Richard B. Chase

ناشر: Production and Operations Management Society

سال: 2008

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Modes of service innovation: a typology

نوع: Journal Paper

نویسنده : Qiang Wang; Chris Voss; Xiande Zhao; Zhiqiang Wang

سال: 2015

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“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers

نوع: Journal Paper

نویسنده : Bart Larivière; David Bowen; Tor W. Andreassen; Werner Kunz; Nancy J. Sirianni; Chris Voss; Nancy V. Wünderlich; Arne De Keyser

سال: 2017

“Futurizing” smart service: implications for service researchers and managers

نوع: Journal Paper

نویسنده : Nancy V. Wuenderlich; Kristina Heinonen; Amy L. Ostrom; Lia Patricio; Rui Sousa; Chris Voss; Jos G.A.M. Lemmink

سال: 2015

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Developing an eService Strategy

The impacts of e-service quality on customer behaviour in multi-channel e-services

Customer orientation and innovation: A comparative study of manufacturing and service firms

Customer orientation and innovation: A comparative study of manufacturing and service firms

Customer orientation and innovation: A comparative study of manufacturing and service firms

Managerial choice and performance in service management—a comparison of private sector organizations with further education colleges

Experience, Service Operations Strategy, and Services as Destinations: Foundations and Exploratory Investigation

Modes of service innovation: a typology

“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers

“Futurizing” smart service: implications for service researchers and managers

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Developing an eService Strategy

The impacts of e-service quality on customer behaviour in multi-channel e-services

Customer orientation and innovation: A comparative study of manufacturing and service firms

Customer orientation and innovation: A comparative study of manufacturing and service firms

Customer orientation and innovation: A comparative study of manufacturing and service firms

Managerial choice and performance in service management—a comparison of private sector organizations with further education colleges

Experience, Service Operations Strategy, and Services as Destinations: Foundations and Exploratory Investigation

Modes of service innovation: a typology

“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers

“Futurizing” smart service: implications for service researchers and managers