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    Prioritizing Factors Affecting Bank Customers Using Kano Model and Analytical Hierarchy Process 

    Type: Journal Paper
    Author : مصطفی کاظمی; امیر کاریزنوئی; سیدمحمدرضا حسینی مقدم قوچان کهنه; محمدتقی سرگزی; Mostafa Kazemi; Amir Kariznoee; mohammad taghi sargazi
    Year: 2013
    Abstract:

    This study intend to prioritize the factors affecting customer satisfaction of the quality of ser-vices provided by EGHTESADE NOVIN BANK, in order to gain more competitive advan-tage .Because the funding is dependent on ...

    Recognizing influencing factors on students leadership trait potential 

    Type: Journal Paper
    Author : آذر کفاش پور; امیر کاریزنوئی; سیدمحمدرضا حسینی مقدم قوچان کهنه; محمدتقی سرگزی; Azar Kaffashpoor; Amir Kariznoee; mohammad taghi sargazi
    Year: 2013
    Abstract:

    This paper presents a study to investigate the effect of university education on leadership

    capacity of both male and female management students of Ferdowsi University of Mashhad.

    The data were collected from ...

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