,Customer satisfaction Lead to increased investment in the bank. This is a practical research and its method is de-scriptive .Using literature research and expert opinion, 24 factors identified, then by using the Kano model, these factors were classified...

-houses in Iran. The research tool splits into two questionnaires. The first one was open identifying the satisfaction attributes and the second one was designed based on Kano’s standard questionnaire. Stratified sampling used to collect data from respondents...

This study is investigating the factors affecting customer satisfaction in Bank Maskan (Housing Bank) branches in Mashhad

province through provided service quality and also prioritizing three category of must-be, ...

This study is investigating the factors affecting customer satisfaction in carpet industry, classifying of customer need in three categories of must-be, one-dimensional and attractive requirement in Kano model, also ranking factors in each category...