The impacts of e-service quality on customer behaviour in multi-channel e-services
| contributor author | Rui Sousa | |
| contributor author | Chris Voss | |
| date accessioned | 2020-03-12T11:57:33Z | |
| date available | 2020-03-12T11:57:33Z | |
| date issued | 2012 | |
| identifier other | Ea9xMpuqoxAIwrfGyeQ1UErbayMc8l3MWpQqhuu9lR2cCk2_Kz.pdf | |
| identifier uri | https://libsearch.um.ac.ir:443/fum/handle/fum/861625?show=full | |
| format | general | |
| language | English | |
| title | The impacts of e-service quality on customer behaviour in multi-channel e-services | |
| type | Journal Paper | |
| contenttype | Fulltext | |
| contenttype | Fulltext | |
| identifier padid | 6819158 | |
| identifier doi | 10.1080/14783363.2012.661139 | |
| journal title | Total Quality Management & Business Excellence | |
| coverage | Academic | |
| pages | 789-806 | |
| journal volume | 23 | |
| journal issue | 7-8 | |
| filesize | 147401 | |
| citations | 1 |