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Now showing items 1-10 of 10

Developing an eService Strategy

Type: Journal Paper

Author : Chris Voss

Publisher: John Wiley and Sons

Year: 2000

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The impacts of e-service quality on customer behaviour in multi-channel e-services

Type: Journal Paper

Author : Rui Sousa; Chris Voss

Year: 2012

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Customer orientation and innovation: A comparative study of manufacturing and service firms

Type: Journal Paper

Author : Qiang Wang; Xiande Zhao; Chris Voss

Year: 2016

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Customer orientation and innovation: A comparative study of manufacturing and service firms

Type: Journal Paper

Author : Qiang Wang; Xiande Zhao; Chris Voss

Year: 2016

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Customer orientation and innovation: A comparative study of manufacturing and service firms

Type: Journal Paper

Author : Qiang Wang; Xiande Zhao; Chris Voss

Year: 2015

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Managerial choice and performance in service management—a comparison of private sector organizations with further education colleges

Type: Journal Paper

Author : Chris Voss; Nikos Tsikriktsis; Benjamin Funk; David Yarrow; Jane Owen

Year: 2005

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Experience, Service Operations Strategy, and Services as Destinations: Foundations and Exploratory Investigation

Type: Journal Paper

Author : Chris Voss; Aleda V. Roth; Richard B. Chase

Publisher: Production and Operations Management Society

Year: 2008

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Modes of service innovation: a typology

Type: Journal Paper

Author : Qiang Wang; Chris Voss; Xiande Zhao; Zhiqiang Wang

Year: 2015

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“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers

Type: Journal Paper

Author : Bart Larivière; David Bowen; Tor W. Andreassen; Werner Kunz; Nancy J. Sirianni; Chris Voss; Nancy V. Wünderlich; Arne De Keyser

Year: 2017

“Futurizing” smart service: implications for service researchers and managers

Type: Journal Paper

Author : Nancy V. Wuenderlich; Kristina Heinonen; Amy L. Ostrom; Lia Patricio; Rui Sousa; Chris Voss; Jos G.A.M. Lemmink

Year: 2015

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Developing an eService Strategy

The impacts of e-service quality on customer behaviour in multi-channel e-services

Customer orientation and innovation: A comparative study of manufacturing and service firms

Customer orientation and innovation: A comparative study of manufacturing and service firms

Customer orientation and innovation: A comparative study of manufacturing and service firms

Managerial choice and performance in service management—a comparison of private sector organizations with further education colleges

Experience, Service Operations Strategy, and Services as Destinations: Foundations and Exploratory Investigation

Modes of service innovation: a typology

“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers

“Futurizing” smart service: implications for service researchers and managers

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Developing an eService Strategy

The impacts of e-service quality on customer behaviour in multi-channel e-services

Customer orientation and innovation: A comparative study of manufacturing and service firms

Customer orientation and innovation: A comparative study of manufacturing and service firms

Customer orientation and innovation: A comparative study of manufacturing and service firms

Managerial choice and performance in service management—a comparison of private sector organizations with further education colleges

Experience, Service Operations Strategy, and Services as Destinations: Foundations and Exploratory Investigation

Modes of service innovation: a typology

“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers

“Futurizing” smart service: implications for service researchers and managers