banking industry has reduced structural barriers of competition in domestic markets by abolishing interest rates ceilings on deposits and lending by financial intermediaries in the world. Iran also has not been exceptional ...

The purpose of current study is to study anticipators of satisfaction in male customers of fitness centers in Shahrood city. The population for this study is7560 male customers in Shahrood city 408 of which were chosen ...

Nowadays customer loyalty is a necessity for suitable reaction to the intensive competition of modern banking environment in which service quality and relationship quality are vital factors to enhance customer loyalty. Therefore, in this paper...

The purpose of this paper is to compare customers’ expectations of bank services at two points in

time, 2007 and 2013. To collect data, a questionnaire was designed based on extensive literature

review and ...

banking industry has reduced structural barriers of competition in domestic markets by abolishing interest rates ceilings on deposits and lending by financial intermediaries in the world. Iran also has not been exceptional ...

The purpose of this study is to examine the customers’ expectations of service quality of female fitness centers in Iran. In this survey, 375 female from fitness center of Mashhad, Iran were selected in according to cluster random sampling...

The present research main purpose is to study service quality satisfaction among Eastern and Western Asia sport tourists in Iran. The present research is a descriptive survey. The present research intended sample comprises of 98 individuals from a...

on Inside-Out approach that is what

customers want to hear. In addition to brand communications, one of the main strategies to build brand

loyalty and gain competitive advantage is to improve quality of services. Today, service quality has...