Evaluation of the Effects of e-CRM on Customer Loyalty (Case Study: Esfahan Branch `s of Sepah Bank)
Year
: 2015Keyword(s): Electronic Customer Relationship Management (ECRM),Loyalty, Customer, Internet, Technology
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Evaluation of the Effects of e-CRM on Customer Loyalty (Case Study: Esfahan Branch `s of Sepah Bank)
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| contributor author | Somayeh, Salehi | |
| contributor author | Marzieh, Kheyrmand | |
| contributor author | Hamid, Faraghian | |
| date accessioned | 2020-04-12T02:08:07Z | |
| date available | 2020-04-12T02:08:07Z | |
| date issued | 2015 | |
| identifier other | zYI2uHciODny3bMt_tka4qPK9528mRiwoYAqljyYsiTbOnRbj6.pdf | |
| identifier uri | http://libsearch.um.ac.ir:80/fum/handle/fum/2489500?locale-attribute=en | |
| format | general | |
| language | Farsi | |
| title | Evaluation of the Effects of e-CRM on Customer Loyalty (Case Study: Esfahan Branch `s of Sepah Bank) | |
| type | Conference Paper | |
| contenttype | Fulltext | |
| identifier padid | 15203448 | |
| subject keywords | Electronic Customer Relationship Management (ECRM),Loyalty, Customer, Internet, Technology | |
| journal title | 9TH International Conference on e-business with focus oN e-commerce approach | |
| coverage | Academic | |
| filesize | 387326 | |
| citations | 1 | |
| identifier link | https://www.civilica.com/Paper-ECDC09-ECDC09_007.html |