Modeling the Impact of Service Level Agreements During Service Engagement
Publisher:
Year
: 2014DOI: 10.1109/TNSM.2014.2378779
Keyword(s): DP management,contracts,outsourcing,queueing theory,IT service delivery environment,IT service management,IT strategic outsourcing,SLA delivery,SLA impact estimation,SLA negotiation,approximation techniques,optimization model,queueing-model-based approaches,service delivery complexity,service delivery cost prediction,service engagement,service level agreement delivery,service level agreement impact modeling,service modeling data,service stability conditions,service-level cons
Collections
:
-
Statistics
Modeling the Impact of Service Level Agreements During Service Engagement
Show full item record
| contributor author | Diao, Yixin | |
| contributor author | Lam, Linh | |
| contributor author | Shwartz, Larisa | |
| contributor author | Northcutt, David | |
| date accessioned | 2020-03-13T00:32:46Z | |
| date available | 2020-03-13T00:32:46Z | |
| date issued | 2014 | |
| identifier issn | 1932-4537 | |
| identifier other | 6979254.pdf | |
| identifier uri | http://libsearch.um.ac.ir:80/fum/handle/fum/1150584?locale-attribute=en | |
| format | general | |
| language | English | |
| publisher | IEEE | |
| title | Modeling the Impact of Service Level Agreements During Service Engagement | |
| type | Journal Paper | |
| contenttype | Metadata Only | |
| identifier padid | 8334025 | |
| subject keywords | DP management | |
| subject keywords | contracts | |
| subject keywords | outsourcing | |
| subject keywords | queueing theory | |
| subject keywords | IT service delivery environment | |
| subject keywords | IT service management | |
| subject keywords | IT strategic outsourcing | |
| subject keywords | SLA delivery | |
| subject keywords | SLA impact estimation | |
| subject keywords | SLA negotiation | |
| subject keywords | approximation techniques | |
| subject keywords | optimization model | |
| subject keywords | queueing-model-based approaches | |
| subject keywords | service delivery complexity | |
| subject keywords | service delivery cost prediction | |
| subject keywords | service engagement | |
| subject keywords | service level agreement delivery | |
| subject keywords | service level agreement impact modeling | |
| subject keywords | service modeling data | |
| subject keywords | service stability conditions | |
| subject keywords | service-level cons | |
| identifier doi | 10.1109/TNSM.2014.2378779 | |
| journal title | Network and Service Management, IEEE Transactions on | |
| journal volume | 11 | |
| journal issue | 4 | |
| filesize | 549834 | |
| citations | 0 |