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RISPrioritizing Factors Affecting Bank Customers Using Kano Model and Analytical Hierarchy Process
This study intend to prioritize the factors affecting customer satisfaction of the quality of ser-vices provided by EGHTESADE NOVIN BANK, in order to gain more competitive advan-tage .Because the funding is dependent on the private bank customers...
Studying the anticipator of satisfaction in male customers of fitness centers
The purpose of current study is to study anticipators of satisfaction in male customers of fitness centers in Shahrood city. The population for this study is7560 male customers in Shahrood city 408 of which were chosen ...
Investigating influence of trust on repurchasing by mediating role of customer satisfaction in online stores.
for repurchasing and improving profitability level. Therefore, this paper investigates influence of trust on repurchasing by mediating role of customer satisfaction. Population of this paper were customers of online stores which have 2-star electronic trust symbol...
A comparison of the impacts of managerial flexibility and fit of required flexibility on customer satisfaction: banks and financial institutes
the population of this
study. The effect of flexibility dimensions (functional, structural, and strategic) on
customer satisfaction with the fit of required flexibility dimensions are compared.
The findings indicate that the effect of fit...
Identification of Customers’ Satisfaction Attributes in Offset Printing Industry
Abstract The purpose of this research is to identify, classify and rank the customer satisfaction attributes including must-be, performance and attractive ones in offset print-houses. The statistical population consists of all offset print...