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Strengthening Customer Loyalty Through Intimacy and Passion: Roles of Customer–Firm Affection and Customer–Staff Relationships in Services

Type: Journal Paper

Author : Chi Kin (Bennett) Yim; David K Tse; Kimmy Wa Chan

Year: 2008

Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services Across Cultures

Type: Journal Paper

Author : Kimmy Wa Chan; Chi Kin (Bennett) Yim; Simon S.K Lam

Year: 2010

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Chi Kin (Bennett) Yim (2)

Kimmy Wa Chan (2)

David K Tse (1)

Simon S.K Lam (1)

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2010 (1)

2008 (1)

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Journal Paper (2)

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English (2)

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Fulltext (2)

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Journal of Marketing (1)

Journal of Marketing Research (1)

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