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Implementation of delightful services: From the perspective of frontline service employees

contributor authorYi-Chieh Wang
contributor authorChing-Ching Luo
contributor authorYang-Fei Tai
date accessioned2020-03-15T04:48:19Z
date available2020-03-15T04:48:19Z
date issued2017
identifier otherUgCpKwVmNoQ4iqZzUu9J9fHBlMHZRf97F4SN106Y4aLkbm13s7.pdf
identifier urihttp://libsearch.um.ac.ir:80/fum/handle/fum/1847366?show=full
formatgeneral
languageEnglish
titleImplementation of delightful services: From the perspective of frontline service employees
typeJournal Paper
contenttypeFulltext
contenttypeFulltext
identifier padid13045111
identifier doi10.1016/j.jhtm.2016.10.006
journal titleJournal of Hospitality and Tourism Management
coverageAcademic
pages90-104
journal volume31
filesize421991
citations2


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